3 Hours 8 Times in Neway

Neway Karaoke

Last Saturday me, Keong, and 2 of my other friends (all together 4 people) went to the Neway Karaoke in 1Utama. We booked the time on 1000pm, and of course we arrived before that time roughly around 0945pm, to avoid them to forfeit our reservation. We were then being told by one of the receptionist to wait for a while because they had to do the room cleaning before we could enter. So we waited until around 1015pm. Got into our room, settle everything down, the staff who guide us in explain on how the drink flow works. Frankly speaking, the guy was talking so fast that neither of us could understand what he was trying to explain. We had to ask him to repeat only we understand that each of us are entitled to 2 free drinks, if we want to have any food, we can use 1 of the our free drink to exchange snacks. Such an easy way of explaining he couldn’t explain clearly. Then we look at the menu and ordered our drinks. Finally we started our singing sesion officially at 1030pm, maybe more.

The reason we choosed neway over redbox today is because of the TV that neway have are bigger and clearer, flat and big! However, things doesn’t went smoothly as we wanted to. After around 15 minutes passed, we realized that our drinks had not arrived. So one of my friend intercom the staff on it and he had to repeat all our drinks ordered once again, then only the drinks came after 5 – 7 minutes.

So, the drinks are here so as the pre-snacks. We continued our yelling and singing. Just when we were really into the mood on a particular song, a waitress came in and asked us whether we want to order any beer or liquor. Naturally we said no because our main motive to come to a karaoke is to sing. Well, our that song were totally missed, but we were cool and ok as everything was just started and we had plenty of time and we could re-select that song if we wanted to.

After about reaching 30 minutes after the above incident, one of my friend had finish his drink and wanted to order the 2nd round of drink. But none of us had actually finished it, and he ordered his own portion. Few minutes later, a waiter came in with his drink. Another case of interruption, but this is because we ordered the drinks to come, so is fine.

Then, 10 – 15 minutes later, another guy came in again informing us that now is promotion hour, asking us whether wanted to order any beer or liquor with special price? Again we had were actually singing a great song and we had no choice but to stop the whole singing and listen to what he said as the way all of the staffs talk really are too unclear and very confusing. Obviously we said no, come on – for me, I always think that Karaoke is a place to sing, drink maybe minor, but now they even have promotion price?? buy 1 free 1?? for 4 person in 3 hours (which now left less than 1 1/2 hrs)?? Ish!

Minutes later, we finished our drinks and 3 of us ordered our 2nd drinks for each of us. This time the drink came in quite fast. But….the drinks doesn’t looks the same as in the picture, I know the picture is always different from what it suppose to be, but the color of the drink, is almost near to the color of a plain water, imagine how many water and ice they’d put in, and the taste, obviously doesn’t taste like anything.

Now, few minutes later, a guy came in again. Bringing in 2 cup of drink, without clarify with us he straight away put down that 2 drinks on the table and we all looked at each other with question mark flying all around our head. When he was about to leave, then only he looked at us and finally we were able to tell him that we did not order anything. He then took the drink back onto his tray and get out. WTF?

Then sometime passed, a waitress came in to clear the empty glasses. Wow, good service huh. But again, we were interrupted! This is getting sux man…

45 minutes before our time was up, another guy came in, this time is with coat. Obviously is the billing person. We this time stopped the song because this song is one of my friend’s favourite and he don’t want to miss it. Than the guy asked us whether do we had any last call on ordering. We said no and he told us that he will calculate our bill. Alright then, after he closed the door, my friend continued with his song

after around 7 – 8 minutes, he’s back with the bill. This time we did not pause the music because we had our songs queued behind hoping to sing it furiously before the time ends. We paid the bill and once again he left after that

Again after 7 – 8 minutes, he came back with the changes. We quickly grab the changes and he left. Now the true singing begins as we had 30 minutes more to go!

Just when we thought we can have a peaceful singing session finally, another guy came in AGAIN! Guess what he did??? He came in and picked up all the empty glass!!!!! Hello!!?? Can’t you do this after we leave?? This is so sux man! Just when we were into our own world! Though the cleaning took only less than 2 minutes, but hey, what is the feeling of being interrupted when you are in the middle of something??

We no give a damn that time, as we were short of time. Sing sing sing and sing, just when there are still 2 minutes left, the system disallow us to skip song anymore! We were so unhappy that time because if to count seriously, we did not really have our own peaceful singing time! And plus we started in late. Guess what again? when we were trying to finsih up the pathetic drinks, a waiter was waiting right outside our door standing! It’s like rushing our @ss out the room! WTH…..

Excluding the time we ordered our drinks, 8 times their staffs came and interrupted us. I guess many of you understand how it feels. 8 times in total man! Even for other karaoke house they doesn’t had such amount of interruptions. Nope, this is not to prove that I hate them, but is them to know how actually is the way they manage their flow of work. Ya true, their service is good, very good, in fact over good until it gave us an irritating feel. If it was not the screen, we would never come here during these hour.


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17 Comment(s) On This Topic

seraphangel said during May 14th, 2007 at 10:25 pm

wow sux, so many interruptions, just ignore the staff and keep singing la 😛 are they using LCDs?

boon said during May 14th, 2007 at 10:46 pm

we would certainly ignore it if we can, but it is our nature to stop half way when somebody interrupt, and the interrupt is when somebody speaks to u. damn!

i dun think they are using LCDs, just flat TV

Keong said during May 14th, 2007 at 10:57 pm

anti NEWAY! They got the plasma… so what…. Crap!

zee said during May 14th, 2007 at 11:17 pm

LOL, just saw the post @ Keong’s blog.
The moral of the story: u can hv bad service but dun ever offend blogger!! =P

hongkiat said during May 15th, 2007 at 8:49 am

Harlo, first time going Karaoke ah?

boon said during May 15th, 2007 at 10:21 am

@zee: rephrase a bit, nvr offend 2 blogger in one short 😀

@hongkiat: not the first time in karaoke, but the first time having so many interruptions in short time.

Rabbit said during May 15th, 2007 at 11:38 pm

Aiyo, lock the door lock the door! =P But how did they charge u eh?

boon said during May 16th, 2007 at 10:38 am

yahoh, lock the door hoh:O but also can’t lah, after lock, they keep on knocking and u also have to move ur body to open the door:(

the charge are RM 44++/pax, with 2 free drinks. Adding up the tax and charges plus the pre-snacks, a total of almost RM 60/pax. No buffet after 10pm

crystal said during May 17th, 2007 at 1:46 am

I went there last friday ahahha went for midnite k. not bad the quality there. but they sharp sharp 4 o clock off pc don’t even let people sing finish the last song sob. it’s slightly more exp than red box midnite k. if not mistaken it’s about 50+ the other day i went. in red box is less than 50 bucks

crystal said during May 17th, 2007 at 1:49 am

lolz after reading what you said i also realize the service is quite cha. drinks ordered take so long to come and the staff keeps on coming in the room and promote the liquor. annoying

kailoon said during May 17th, 2007 at 11:28 am

actually all karaoke are same le…they wana prove they are providing the best services to the customer. actually, i always ask them to get out and i will intercom if needed.so, peace~ lol

the charges are expensive, for me 😛 the kacang worth RM9 per pkt(if not mistaken)….

the worth 1 is k lunch la. they wont kacau u so many times coz most of the customer are students at the period of time! lolz..

boon said during May 17th, 2007 at 12:57 pm

@crystal: annoying right..non peaceful..better get a mic and sing with the pc, hahaha!

@kailoon: know is the same, but this time i had too many of it. really curious sometimes whether do they know actually they are interrupting the customer and they are actually quite annoying. sigh~

Nastasshea@Nesh said during May 17th, 2007 at 2:32 pm

WOW sounds like FUN!!! I love karaoke!! Always go to Red Box tho…hehehe!!!

Lalalalelelalala *BOOM* Alamak lightning storm… maybe i cannot sing that well… tsk tsk tsk!

iCalvyn.com said during May 17th, 2007 at 11:54 pm

no picture showing us ah?

kailoon said during May 18th, 2007 at 9:24 am

haha…they wont feel they are interrupting de..lol

boon said during May 18th, 2007 at 10:33 am

@Nesh: Fun? ya it was actually fun to sing in Karaoke. Anyway, wat does lightning storm as to do with cant sing well?:P

@iCalvyn.com: u won’t wanna have to throw out all ur just eaten fod after seeing our singing face right?:P

@kailoon: haiz, pity them. lolz

comment said during August 8th, 2008 at 12:43 pm

sure like that wan, only thing u can do is open a bottle of liquer then ask them to extend your time to sing…..

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